City file 11 / 36 · For Hayward organizations
When a Hayward caseworker sends someone to another organization, the referral is logged as sent. Whether the person arrived is often never recorded. Operation Iron Gate, from Pathfinders for Hope, is built to record that part. Hayward organizations can watch its first pilot in the open.
Sent is not served
Picture one person in the City of Hayward. An outreach worker connects them to a shelter, a clinic or a benefits office somewhere in Hayward. This is what each record shows a week later.
Logged
Consent recorded first
Logged as sent
Sent, and still open
Not recorded
Confirmed by the receiving organization
Not recorded
Owned by a named role
“Unknown”
Only into a known outcome
Lane B is the pilot’s design, not a Hayward field result.
The plain terms
The rulebook
In practiceA missing ID does not end a Hayward handoff. The referral stays open while the ID problem is worked, with no promise of same-day eligibility, housing or a bed.
In practiceA “no” from a Hayward provider needs a written reason before it is recorded as a denial.
In practice“Unknown” cannot be picked as the final outcome of a Hayward case. Someone owns the next step until it is known.
In practice“Sent” and “arrived” are two statuses. The sender records one; the Hayward organization that receives the person records the other.
The failure points
The REGIS Village campus, run by Bay Area Community Services, housed 114 people in March 2026, 70 in permanent supportive housing and 44 in behavioral health bridge housing, and will hold more than 200 beds when complete. When many handoffs land on one campus, confirming each arrival keeps them from blurring together.
Your numbers
The way in
Three ways in for Hayward organizations. None of them asks you to change the system you use today.
Housing held at 90 days is the lead measure. Results go on The Glass with no names, good or bad, so Hayward can judge them.
Tell us your Hayward role: sending, receiving, providing or overseeing. Nothing is signed in a first conversation.
The counter above shows how many of your Hayward handoffs end in a question mark. It stays on your device until you share it.
The questions
No. It has not launched anywhere. The first pilot is being prepared in Vallejo, and no Hayward launch has been announced.
The January 2026 count for the City of Hayward recorded 404 people homeless in Hayward. Down 21 percent from 512 in 2024. The 2026 split between sheltered and unsheltered has not been published yet. In 2024, Hayward counted 278 people unsheltered and 234 sheltered.
Since November 2019, the Hayward Navigation Center has moved 406 people into permanent or other stable housing, 67 percent of those it served. Depot Community Apartments on Depot Road opened in January 2024 with 125 micro-units, nearly half of them for people leaving homelessness. The HEART LINK line is (510) 293-7048.
Cohort 01 is recruiting in Vallejo. A Hayward organization can request a briefing now. Nothing is signed in a first Hayward briefing.
No. Operation Iron Gate is not a replacement for EveryOne Home, Alameda County Health's Housing and Homelessness Services, the Hayward Navigation Center or any provider's own records. It is built to confirm that a referral between organizations reached the person.
For food, the Alameda County Community Food Bank lists distribution sites across the area. Operation Iron Gate is not open for public intake yet. GATEHOUSE, our community platform, where Pathfinders for Hope does your intake, barrier review and the calls to agencies, is open now: register on GATEHOUSE to ask questions and follow the build. Joining GATEHOUSE does not put you in the North Bay Pilot, which runs only in Vallejo and Solano County.
The evidence
Where the Hayward figures come from.
Operation Iron Gate has not been tested in the field, and no results are claimed for Hayward or anywhere else. North Bay Pilot numbers will be published good or bad.
Nearby cities. Read the pages for Fremont, Oakland and San Francisco.
The inside track
Operation Iron Gate starts in Vallejo. Its community platform, GATEHOUSE, is open today. Hayward agencies, nonprofits and neighbors can join to watch the North Bay Pilot get built, ask our team anything, and help decide what the full system becomes.
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