Privacy Policy
This Privacy Policy explains how Pathfinders for Hope handles information submitted through pathfindersforhope.org, including contact details, website analytics, cookies, external donation services, and privacy requests. The website supports organizational information and inquiries while the Operation Iron Gate North Bay Pilot is being developed. Public service intake is not open.
Updated September 12, 2026
Privacy Policy at a glance
- We receive the information you choose to send through a form or email.
- General website forms are not intended for sensitive health, housing, or client records.
- We use submitted information to answer inquiries and operate the website.
- Access is limited to people and providers who need the information for those purposes.
- External services apply their own privacy terms when you use them.
- Optional analytics follow the consent choice you make on the website.
- You may contact us with a question or request about information you submitted.
Current operating status
Pathfinders for Hope is a Vallejo, California nonprofit developing the Operation Iron Gate North Bay Pilot with organizational partners. The pilot is not open for public intake, and this website is not a public intake system. If you need current local housing or homeless-services information, call 211.
Information you choose to provide
We may receive your name, organization, email address, phone number, and the subject of an inquiry when you send a website form or email. Please do not send medical records, Social Security numbers, financial account information, case files, or detailed client information through a general website form. Use only a secure process that Pathfinders for Hope has specifically authorized for that purpose.
How we use website information
Information submitted through this website may be used to answer your message, discuss organizational participation, share requested resources, maintain website operations, prevent misuse, document communications, and meet applicable recordkeeping duties. We do not treat a general inquiry as enrollment in a program or as authorization to share information with another organization.
Cookies and analytics
The website uses essential cookies for basic functions. Optional analytics may be used according to the consent choice you make. Analytics help us understand broad site usage and performance. You can review the current categories, purposes, and retention periods in our Cookie Policy, and you can change available consent choices through the website’s cookie controls.
Google services may process analytics information under Google’s terms. You can review the Google Privacy Policy for information about Google’s practices.
Donations and other external services
Links on this website may open services operated by other organizations, including a donation processor, form provider, government resource site, or social platform. The external service receives information you submit to it and applies its own privacy policy. Review that service’s notice before sending personal or payment information. Pathfinders for Hope does not receive full payment-card details from a third-party payment page unless that provider specifically makes them available.
Sharing and protection
We limit access to website inquiry information to people and service providers who need it to operate the website or respond to the inquiry. Information may also be disclosed when required by law, needed to protect the site or its users, or necessary to investigate misuse. We use reasonable safeguards, but no website or email system can promise absolute security.
Your choices and requests
You may ask whether we still hold contact information that you submitted through the website. You may also request a correction or deletion when appropriate and permitted. We may need enough information to verify that the request relates to you. Some records may need to be retained for security, legal, accounting, or operational reasons.
California privacy rules vary by organization and activity. For general, current information about California consumer privacy, review the California Attorney General’s CCPA resource. That government resource is informational and does not replace advice from a qualified attorney.
Retention
We keep website inquiry information only as long as reasonably needed for the purpose for which it was received, to maintain an appropriate communication record, or to meet applicable duties. Retention can differ based on the type of message, whether an organizational relationship develops, and whether a security or legal issue requires a longer record.
Children’s information
This website is intended for general audiences and organizational contacts. It is not designed to collect personal information from children. If you believe a child submitted personal information through a general website form, contact us so the situation can be reviewed.
Privacy Policy updates
We may revise this Privacy Policy when website features, providers, or information practices change. The update date near the top identifies the current version. Material changes will be reflected on this page before or when the revised practices take effect, as appropriate.
Contact Pathfinders for Hope
For a privacy question or request, email support@pathfindersforhope.org. Please describe the website interaction or information involved, but do not include sensitive personal information in the first message.
Common Privacy Policy questions
Does this website accept client case records?
No. General website forms and email are for ordinary inquiries, organizational communication, and resource questions. They are not an approved channel for case files, medical information, government identification numbers, or detailed service histories. If a future pilot process requires protected information, that process must identify the authorized channel and the information needed.
Does sending a message create a service relationship?
No. A message to Pathfinders for Hope does not enroll someone, reserve a resource, confirm eligibility, or establish that another provider accepted a referral. Public intake for the North Bay Pilot is not open. People seeking current local services should call 211 rather than wait for a response to a general website message.
How can I limit the information I send?
Share only what is needed for the immediate question. For an organizational inquiry, a name, role, organization, reply method, and short topic are usually enough to begin. Do not include another person’s sensitive information unless you have authority, a clear purpose, and an approved secure method.
How are privacy questions handled?
Email the contact listed below with a clear description of the request. Pathfinders for Hope may ask for additional information to identify the relevant record and protect it from an unauthorized request. A response may explain what can be corrected, deleted, retained, or referred to an external provider.
This Privacy Policy describes current website practices. It does not create a promise that every legal rule applies to every interaction, and it does not replace professional legal advice. We review the page when website tools or information practices materially change.