Support the Launch
System status · Pilot / Operation Iron Gate / Vallejo · California / No one gets lost
Support the Launch
PUBLIC FAQ HUB
Clear answers about Operation Iron Gate, HMIS, confirmed handoffs, privacy, capacity barriers, and public reporting for the developing North Bay Pilot.
PRELAUNCH: Operation Iron Gate has not launched. Pathfinders for Hope intake is open by phone at (707) 205-7588. GATEHOUSE, our community platform, where Pathfinders for Hope does your intake, barrier review and the calls to agencies, is open now: register on GATEHOUSE. These answers describe the developing model and its reporting commitments.
COMMON QUESTIONS
Operation Iron Gate is a referral-handoff and accountability model being developed by Pathfinders for Hope for a North Bay Pilot. It is designed for participating organizations that send or receive authorized referrals. Pathfinders for Hope intake is open by phone at (707) 205-7588.
HMIS means Homeless Management Information System. An HMIS supports homelessness-response data and reporting. Operation Iron Gate is being developed to support confirmation and status visibility across an authorized organizational handoff while each partner keeps its existing responsibilities, systems, eligibility decisions, and service decisions.
A handoff is confirmed when the receiving organization records that the authorized referral arrived, identifies responsibility for the next action, and returns an appropriate status such as outreach attempted, decision recorded, barrier documented, or next step identified.
The developing model is based on appropriate permission, minimum necessary information, role-based access, responsible partner practice, and aggregate public reporting. Public results will not identify individuals or publish referral-level personal information.
The receiving organization can document a capacity block and, when appropriate, identify a next action. Aggregate capacity patterns can then be reviewed without presenting the blocked referral as a successful outcome.
No. Participating organizations keep their own eligibility, capacity, clinical, housing, and service decisions. Tracking makes the organizational handoff and its status more visible; it does not guarantee acceptance, placement, or service availability.
Verified results are not available yet because the pilot is still being developed. The public dashboard is online now with metric definitions and will be updated only after a reporting period, denominator, and data-quality review can be stated clearly.
Review the North Bay Pilot Results Dashboard, healthcare referrals page, or youth services page.
Did a referral fall through, or were you turned away? Tell us on the Turned Away page. We count it publicly and go back for you.
Every case seen. Every dollar proven. No one gets lost.
